Privacy Policy
Last updated: 6 July 2026
Flowstate respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use and manage your personal information when you visit our website, join our waitlist, place an order or contact us.
Personal Information We Collect
We may collect personal information including:
- Your name
- Email address
- Phone number
- Shipping address
- Billing address
- Order details
- Payment-related information
- Customer service enquiries
- Marketing preferences
- Website usage information
We only collect information that is reasonably necessary for us to operate our business, process orders, provide customer support and communicate with you.
How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Send order confirmations and shipping updates
- Respond to customer enquiries
- Manage returns and exchanges
- Send marketing emails if you have opted in
- Improve our website and customer experience
- Prevent fraud or misuse of our website
- Meet legal or business obligations
Email Marketing
If you join our waitlist or subscribe to our emails, we may send you updates about launches, restocks, promotions and Flowstate news.
Sharing Your Information
We may share your information with trusted service providers who help us operate our business, including:
- Website and ecommerce platforms
- Payment processors
- Shipping carriers
- Email marketing platforms
- Customer support tools
- Analytics providers
We only share information where needed to provide our services and operate our business.
Payment Information
Payments are processed securely through our payment providers.
Flowstate does not store your full credit card details.
Cookies and Website Analytics
Our website may use cookies and analytics tools to understand how visitors use our site, improve performance and support marketing activity.
You may be able to disable cookies through your browser settings, however some parts of the website may not function properly.
Protecting Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of online transmission or storage is completely secure.
Accessing or Updating Your Information
If you would like to access, correct or update your personal information please contact us at info@flowstatethelabel.com.au
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled please contact:
Flowstate The Label
Email: info@flowstatethelabel.com.au